TM 3.0 Dongle problem

[dgrivois]

I am getting this message when logging into the web page.

Login failed because the TM server is missing the required security device (Dongle)

Have tried a restart and that did not help. Not sure where to check for this, to see if it does see the dongle.

 

[dulfo666]

Look at the back of the PC to see if it has a USB dongle or parallel port pas through dongle. If not. Thats why you have the problem.

 

[dgrivois]

The dongle is in there and has a green light on it.

 

[Triton101]

i think that there is a process "DongleChecker.exe" that is required to be running on the server or at least at boot up.

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[MossEng]

DongleRead.exe is a program that verifys your dongle and displays the Serial Number. Its on TM CD and also in the TM Folder, This will prove the Dongle is connected OK. However I have had similar TM problems where I got the message the dongle is missing, It seemed to be caused by a Windows Update, I resolved it by reinstalling Windows and the Reinstalling TM, There may be an easy solution but I havent found it yet.