Tips on troubleshooting dropped NFUSE sessions

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My environment is Nfuse Classic 1.7 (W2K), with a seperate CSG server (W2K) running SSL. I have been supporting a user load of a few hundred users without any major issues.
My question is how can I troubleshoot persons who are activly using sessions that drop or disappear?
I have looked through the CSG Event logs and only say, five entries a day has a &quot;connection from client >X.X.X.X:XXXX< timed out. Though it appears that there are far more persons getting dropped. Damm this internet and untraceability.

Thought I would ask those who have experience first. Thank you for your time.

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[CitrixEngineer]

This is probably due to ISP latency and can be addressed by increasing the session idle time.

Hope this helps

 

[xs4citrix]

I usually set this on the citrix server:


[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
&quot;TcpMaxDataRetransmissions&quot;=dword:0000000a

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Citrix]
&quot;IcaEnableKeepAlive&quot;=dword:00000001
&quot;IcaKeepAliveInterval&quot;=dword:0000003c

[KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
&quot;KeepAliveTime&quot;=dword:0000ea60
&quot;KeepAliveInterval&quot;=dword:000003e8

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanWorkstation\Parameters]
&quot;MaxCmds&quot;=dword:000000ff
&quot;MaxThreads&quot;=dword:000000ff
&quot;MaxCollectionCount&quot;=dword:0000ffff

Then make sure no hardware between the client and the server is running idle options. (check firewalls, routers and manageble switches) Either increase idle to a large number, or disable alltogether.

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