Tip #1: The feature list - undocumented but a very useful feature 1

[ucxguy]

UCx provides a very useful feature on Nortel IP phones that is not mentioned in the documentation - a list of all available features.

To display the list, simply press the Services button on your IP phone (the button with the globe). You can then scroll through the feature list using navigation keys and once you locate a feature you are looking for, press the Invoke softkey. In other words, if you use a Nortel IP phone and the Feature key is disabled (or if you occassionally forget a BCM/Norstar feature code), the Services button is your best friend.

 

[emtsupport]

A list of the features invoked by the Services key includes:
Stamp Log
Speed Dial
Voice Call (intercom)
Group Pickup
Directed pickup
Do Not Disturb
Do Not Disturb deactivate
Call Forward
Call Forward cancel
Forward to VoiceMail
Hotdesking
Hotdesking cancel
Agent Login/Logoout
Agent Ready/Not Ready
External AutoDial
Internal AutoDial
Configure Feature
Language - English
Language - French
Language - Spanish
Language - default
Time Zone Offset
Ring type
Contrast
Ring Volume
Page General
Page Zone 1
Page Zone 2
Page Zone 3
Page Zone 4
Page Zone 5
Page Zone 6
ReDial
VoiceMail
VoiceMail number
Call Log
Directory
Time Announcement
Button Inquiry
Test Set

 

[curlycord]

What you will need to do in future is start tips in the FAQ's section since it is permanent where these posts will get buried soon.
Be very careful of category names, spelling and which category you post your FAQ as it cannot be changed later.
Use simple and to the point names.

Example - For above to posts I started 1 new category since both are feature related called User Features then created 2 FAQ's under that category.

New Category Name was = User Features
New FAQ's were
-How to activate a feature
-List of all user features

Once you create a category it will be a choice for any future FAQ's if needed.


For other Category suggestion see other forums FAQ's pages to get an idea.

That is my tip of the day!

GL
HF

cc



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[curlycord]

Also you can notify the person that made the FAQ entry to give any updates if need.



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[ucxguy]

Thanks curlycord! I learned something new today. Believe it or not, but I never really noticed the FAQs button (and logically never looked at FAQ's on any of the forums).

 

[ucxguy]

As a side note, the list of features above includes only "idle state" features (that is features that make sense when there is no active call). UCx also supports various call related features (such as park, transfer, conference, transfer to voicemail, enable/disable recording). Your "List of all user features" should probably include those, too.

 

[curlycord]

Updated!

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[emtsupport]

Thanks curlycord,
both for your efforts in getting this forum started and second for the advice. We will follow the rules and take direction as needed.

Sincerely,
Patrick