Timed hold

[pmcook]

Is there a way to put a timer on how long a person can be on hold? I'd like to be able to route them back to the person who put them on hold after a number of minutes if possible.

 

[SYQUEST]

Have bothered to read the Feature Reference document? All the features the system supports are covered in it and the software versions too.

....JIM....

 

[pmcook]

So why do we need this forum?

 

[SYQUEST]

To cover subject matter or problems not in the documentation!

....JIM....

 

[pmcook]

Yeah, bingo. I have learned that some of the solutions people have come up with on this board are undocumented. So no, to answer your question, I have not read all 1182 pages of the feature guide.

 

[newlajo]

There is not a way that I am aware to have the call return when using HOLD, but you may consider a work around using PARK instead.

With HOLD, the system (legend or magix, I am not sure which you are using but they both have this functionality) will not return the call, but will return an abreviated ring after 60 seconds (fixed time for extensions, can be changed for DLC/QCC operators). So the user knows the call is still on hold...but it does not FORCE them back into the call.

PARK, however, returns the call back to the station after the PARK TIMER has expired. DLC/QCC operators are the only users with access to the "PARK ZONES" in the system; but ALL EXTENSIONS HAVE THE ABILITY TO PARK A CALL TO THEIR OWN EXTENSION. It is a slightly different process than hold, since they will need to use PARK to park the call (which places it on hold essentially) then PICKUP to return to the call. It is a really simple procedure to use, and would require minimal explination or training to your end users. If you have Music on Hold on your system, the caller will still hear this when utilizing PARK/PICKUP.

*PARK TIMER:

The park timer is factory set to 180 seconds; with an available range from 30 seconds to 300 seconds (in 10 sec increments.) This setting can be changed using the following procedure: Options→CallParkRtn→Drop→Dial no. of seconds (30–300)→Enter→Back.​

*Programming Codes: Park at Own Extension:

MLX/TDL Telset: *86​

by programming this button, it allows the user one touch access to parking at own extension]
​

Alternate method of utilizing Park at Own Extension:

On a MLX or TDL DISPLAY Telset, the user can activate park by pressing FEATURE then the softkey for PARK from the display. On a T/R Standard Telset, the user can press FLASH + THEIR EXT NUMBER.​

*Programming Codes: Pickup at Own Extension:

MLX/TDL Telset: *9 + EXT NUMBER​

By programming this button, it allows the user one touch access to retreive the parked call.​

Alternate method of utilizing Pickup at Own Extension:

MLX/TDL Display Telset: Feature + Pkup + dial EXT NUMBER. This is why I would program a button if at all possible to make it easier for them. On a Standard T/R Telset, the user can dial #9 + EXTENSION NUMBER.​

I know this is not exactly what you were looking for, but it is a great work around if you have a problem with employees remembering to go back to calls on hold/ignoring the Call-on-Hold Reminder abreviated ring. I don't know what type of system you are using, but these procedures work for both Magix and Legend.

Hope this helps!

--John

 

[Telecomboy]

Hold reminder tone" is the feature you want. By default it is set to 60 seconds. It doesn't ring the phone back, but it beeps to let the user know someone is on hold still at their extension.

 

[pmcook]

Thanks guys. I probably know the answer but I don't have a system to experiment on but I assume you can only have one call on park or hold at a time, correct? I know you can only park one call but is hold treated differently?

 

[Telecomboy]

You can put as many people on hold as you have lines to accept those calls.