Timed call forward 1

[koulioumbis]

Hello Team Members.
Is it possible to scedule a call forward for a user for a spesific time?
Often customer users need to forward their calls to another user for a spesific period of time
but they do not want to do it on their own.. so they ask for this to be enabled and disabled by us.
Any idea to automate this procedure?

thanks

Nikos

 

[Okkie26]

Not that I'm aware of.

Maybe some tricking in VM pro, but I wouldn't go that far.

 

[AACon]

I mean, sure you can do that with an ICR and a time profile, easy. But with the extension itself, You'd either need a phantom extension that people actually call, or the user would need to put them self into DND, which would go to VM, check a time profile, and keep checking the time until the time expires and then set the extension out of DND.

But, they would have to press that button. I mean come on...it's one damn button that turns itself off.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[holdmusic34]

Simple. make the extension number the pilot of a hunt group. You can do what you want then.

Depending on the URI configuration the ICR can be completely ignored.

If your URI is configured to use internal data then the IP Office will look into the user's SIP tab and if you have *'s it will look into ICR.

A madman with a taste for speed.

 

[intrigrant]

Create a user restriction table for both, add a shortcode like *99/125/Dial Extension in one table and a shortcode *99/145/Dial Extension
Create a time table to switch from user restriction at the set time and set the forward to *99.
The numbers 125 and 145 are imaginary, you should use the real target extension numbers.
Then in the user settings set one user restriction table for "day" mode and the other for "night" mode and choose the right time table to switch the mode.
Play around with it.