Time Sync on Phones

[GunsNRoses]

Hey Guys,

I have a 3300 and I'm using Opsman to sync the time. The 3300 syncs up great, but it takes almost a minute for this update to get to the phones (5220s & 5240s), unless you pick up the handset. Is there any way to get this update to the phones faster?

Thanks

 

[paterson]

No, not that I am aware. The time sync to sets is not a "priority process". It will eventually happen. What's wrong with a minute? Most users won't even notice.

 

[GunsNRoses]

Thanks Patterson - You're right. Most users won't notice, nor will they care. The problem is break time. When other employees are in a breakroom, they are looking at the phones so they will know when to go back to work. If the time is a minute late, so are they.

 

[MitelInMyBlood]

I don't think you can ever depend on the time display on the telephone to ever be accurate to anything tighter than +/- 1 in the least significant digit (minute).
It of course will be more accurate than that, but not something you can guarantee.

Put an N.O.T. (Naval Observatory Time) clock on the wall.
They're about $20~25 at Sam's CLub, etc. and if they can see a signal from WWVB at least once a day, they are accurate to within .0025 secs per day.

Personally, rather than the break room I think it should be required of all employers to have an accurate clock on the wall of each and every conference room.

 

[mitelman]

Sync the time earlier in the day when the workers aren't on break that way the time will be correct when they are on break. And if you are syncing every day you are talking about seconds of adjustment.

 

[Matt85]

my sx200icp v2.2 superset1000 console will randomly lose sync by hours and the phone doesn't ring until u press a button. is this because i have 2 consoles on the same DN, COS, and COR or does it not matter how you configure 2 consoles on a site.

Matthew McGowan
Reynolds Park

http://www.rpyc.info

 

[MitelTech]

It's the nature of the beast, it can only do so many things in 1 minute. In the DNIC world you can limit the number of display sets on a card, this allows more time slots available for display updates, 8 circuits on a 16 port card seems to be a good number. Of course this can't be done on an IP system with the virtual plids, sorry.

 

[Matt85]

i don't understand. so why does the time on the consoles not stay in sync? is something wrong or is that just how it works?

Matthew McGowan
Reynolds Park

http://www.rpyc.info

 

[MitelInMyBlood]

Is it a clock or a phone system?
I agree, you'd think for what these systems cost that somewhere in the design process they could spend a half-dollar or so on a more accurate timepiece.

Alas even with stratum-3 clocks traceable to NBS cesium-beam sources we're still only concerned with synchronizing the bitstream on the TDM trunks and not the time display.

Maybe we can suggest a DCR for adding NTP

 

[TheMitelGuy]

MATT85 = You can not have two consoles on the same DN, that is not possible, nor will the system allow you to program it as such.

EVERYONE ELSE: The ICP will sync with all phones, and is limited to a HARD CODED ENGINEERING NUMBER, (the number of sets it can send the correc time to, at one time), I believe 70 is the figure.

Your phone should not be out of sync at all. Granted it may take a few minutes for all sets to get updated, but they should all be at the exact time as the ICP (it's just how the protocol works). If you are getting different results, I think you should be calling MTS.

 

[Matt85]

well i don't have a tech ID and my vendor is dumb as a doorknob. in fact when i called mitel they told me they were not going to renew his contract so i guess i have to get someone 200 miles away to come help me if i need it.

Mitel Passion:
07 - Console Assignments - 07

BAY SLT CCT EXT NUM COS COR TENANT COMMENTS CESID

> 1 13 02 <
2 05 01 500 04 01 01 Yacht Center
2 05 11 700 04 01 01 Port Office
2 05 12
08 - Attendant LDN Assignments - 08

BAY/SLT/CCT : 02_05_01 KEY DIR NUMBER LABEL COMMENTS

> 2 2501 Operator Dial 0 <
3
4
5
6 2502 Yacht Center Incoming
7 2503 ReynoldsPark Incoming
8
08 - Attendant LDN Assignments - 08

BAY/SLT/CCT : 02_05_11 KEY DIR NUMBER LABEL COMMENTS

> 2 2501 Operator Internal <
3
4 2502 Yacht Center Incoming
5 2503 Port Office Incoming
6

that looks to me like the same DN and COS and COR or are you talking about something else. well if the time should be in sync what would make it lose it until you press a button?

Matthew McGowan
Reynolds Park

http://www.rpyc.info

 

[Matt85]

sorry the second part of the above comment was for TheMitelGuy not Mitelpassion

Matthew McGowan
Reynolds Park

http://www.rpyc.info

 

[TheMitelGuy]

No it doesn't!
LOOK AT YOUR REPORT AGAIN AND TELL US WHAT THE DNs are!

2 05 01 500 04 01 01 Yacht Center
2 05 11 700 04 01 01 Port Office

 

[Matt85]

um that is the extention number! look at the column heading. the DIRECTORY NUMBERS are programmed the same.

Matthew McGowan
Reynolds Park

http://www.rpyc.info

 

[paterson]

Matt,

The consoles would have a "DN" of 500 and 700. Consoles are individual physical devices that each need a unique DN to identify it on the Mitel. Each of these consoles have the same appearance of "LDNs" so that they can answer the same inbound calls. LDNs are basically virtual DNs that do not have a physical location and these LDNs are only available for consoles or Sub-Attendant sets.

If you want, you can call DN 500. You will see that only the console assigned that DN will ring.

 

[Matt85]

well i didn't know that the extention number was referred to as a DN but thanks for clearing it up for me

Matthew McGowan
Reynolds Park

http://www.rpyc.info