Time Profile for Multiple Holidays

[jjdad]

Hello All,

I have a new system running 9.1 and VM Pro and I can't seem to get the Time Profiles to work they way I want.

Customer has seven different Holiday messages that need to played on each particular Holiday.

What I wanted to do was create a Time Profile for each Holiday, then point in ICR to the necessary VM Module that is already set up.

I have a CLOSED profile that has the normal weekly schedule which works just fine.

In the older version software, I had two profiles, CLOSED and HOLIDAY. When the date for HOLIDAY was active, I had manually changed the message in VM Pro.

I am trying to set this up, so I can program in all the Holidays and messages for the year and not have to touch it at each holiday.

I have also tried to use the conditions editor in VM Pro to route the calls to the correct holiday message, but I can't seem to figure that out either.


Any suggestions from the group. All help appreciated.

THANKS!

 

[intrigrant]

In IP Office manager create the time profiles for the holidays.
In VM Pro create modules for each holiday with a announcement or VM Leave action.
In Manager in ICR you add the time profiles, IP Office checks the list bottom up so first add the weekplan profiles like a night and lunch time profile and then add the holiday profiles.

The list should look something like this:
Default > Day ring destination
Lunch > VM:Lunch
Night > VM:Night
Holiday 1 > VM:Holiday 1
Holiday 2 > VM:Holiday 2
etcetera

 

[TouchToneTommy]

Have a look at Kyle Holiday's Standard Base Configuration

Point the incoming call to menuDay. It will branch off to checkConditions1, which will check through the standard US holidays plus 4 Custom ones, and if it is a holiday, play a preamble ("Thank you for calling ACME. We are closed for the July 4th holiday"), and then launch into the Night AA. If it doesn't match a holiday, it checks business hours, and if it is, comes back to the menuDay module as Day, which you can connect to a Transfer to your Main group, or go ahead and send to the Day AA if that's what normally answers first.