Time Out On Inactive Calls?

[bliemsgirl]

Is there anyway to have inactive calls time out on a CICS system?

I have the Auto attendant running on it now, but we're using it more as a messaging function since the main number has changed and we are now also using a CS1000S system.

However when the AA is running, it still fwds the calls to the attendent set. Any ideas how we can get the calls to drop after hanging up?

 

[exsmogger]

Have you turned on disconnect supervision on all your lines? You can check this under Trunk/line data.

Brian Cox

http://www.jandjcommunications.com

 

[bigcat919]

Simple answer is no. The s/w is written that way so a company does not lose any calls.

 

[norstarboy125]

I would record your greeting saying the new number to call as a CCR info path instead of AA that way the caller hears the message and the system hangs up.

 

[RikRodgers]

Are you using the resident AA on the CICS, or do you have a Norstar voicemail?