Time of day routing in CS1000

[drew31fan]

Is it possible to set up time of day routing in the CS1000? Here's my scenario:
A site has a toll-free number coming into the faciltiy. The toll-free provider has already said they can't do anything on their end as far as changing the DNIS digits is concerned. The DNIS digits coming into the PBX point to a standard TDM set, not an attendant console so before anyone suggests changing the NIT_DATA that won't work, I already thought of that. The user at the phone is either too dense or lazy to press a call forward button apparently, they want this to happen automatically without them doing anything. So my question is whether or not something could be set up in LD 23 (or anywhere else) that would route these incoming calls to different numbers based on the time of day? If anybody has ever seen this, please share.

 

[bignose21]

Couple of ways, if you have a callpilot you could do it using an app or in coming calls hit tsc and do the tod setup in LD 86

 

[Johnthephoneguy]

You could make that person an ACD agent. When he is logged in the calls will come to him. WHen he logs out you can have it NCFW to where he needs it.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[bignose21]

Yep like John says ACD and set the RTQT to something like 10 and the RTQO to NRD so if he buggers off home without logging out the first queued call will take care of it for him.

 

[GHTROUT]

Here is another method: [URL unfurl="true"]http://www.ghtrout.com/rdr/rtda.html[/url] The caveat is that you need an unused "RCO" value - this RCO will be set to 1 ring"

This way Call Redirection by Time of Day is performed on the first ring.

~~
Gene at GHTROUT.com