Time of day routing for front desk phone

[kcbell]

Folks:

Our front desk is set up to route incoming calls after business hours to Unity for we are closed message. How do I change that to route to our 24x7 security desk after business hours? It was set up route to Unity by consultant years ago. Please give me some hint how to do it. Thanks!

KC

 

[whykap]

there should be a cti route point with the same DN as the front desk that takes over after hours using time of day.
It's probably forwarded to voice mail now. Change the forwarding to the security desk DN.

 

[kcbell]

whykap:

The pilot point send the call to voice mail already then back to the front desk during 8 to 5 Mon to Fri. Then it would play an after-hour greeting during off hours.

My question is: How do I change that to route to our 24x7 security desk after business hours instead of playing the after hours greeting. My thought is it is the config of Unity. Any idea?

KC

 

[whykap]

Change the forwarding to that pilot point from going to voice mail to go to the security desk. If you are using time of day routing that is all that you should have to do.