time of day coverage on Magix

[Vmail]

You guys have all the answers. Can you help me on this one. Merlin Magix w/ messaging 2000. We want to program the pbx and mail as follows.

DID call in and if normal business hours routes to extension if no answer after 6 rings covers to attd. At the same time during the day internal calls need to cover directly to voicemail after x rings. I know you can have inside and outside coverage different on definty, can you do the same on Magix?

thanks....and hopeful for any recommendations....

 

[Ghostin]

Internal and DID calls on the magix are basically the same thing as far as the switch is concerned. There aren't any parameters on the system to make the coverage rings different.

 

[Pepperz]

You can use a button to toggle coverage on inside calls, and another to toggle VMS Coverage, and you can set different coverage delay rings on each estension. An Operator can be the receiver for a group of covered calls. The problem is going to be that each extension can be a member of only one cover group. That doesn't help much, but may get you headed in the right direction.

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