Time is Frozen 3

[Eric121508]

On a MICS 4.0 I changed the time to correct for daylight savings and it stayed frozen at 11:10. At 4:00 I logged in and changed it again and then it stayed stuck on 4:00. Any Ideas?

Thanks,

Eric

 

[exsmogger]

Possibly a new software could fix, but it's probably a bad clock chip on the motherboard. You'll probably need to replace the cabinet. If that's the case, get a backup of your programming so you can restore to a new cabinet.

Brian Cox

http://www.jandjcommunications.com

http://groups.to/jandj/

(updated 3-13-09)

http://phonewire.blogspot.com/

(updated 3-13-09)

 

[curlycord]

Usualy what exmoggers states.

Order to try (backup programming first):
Reboot
Upgrade
Re-program system from scratch using STARTUP
Replace cabinet



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[RikRodgers]

Before you start tearing stuff off the wall, you might want to try a power cycle.

If you'd had 7.1, I'd suspect you had set the system to take time from clid, but with 4.0, I have to agree with Brian.

 

[Eric121508]

Thanks for the Input.

When I got to the site to troubleshoot I found out its really a 1.1MICS so I can't do a back up. I think my only option is to do all the data collection, Reboot, and if its still stuck I will have to upgrade and reprogram from scratch.

Is there any other way I can preserve the customer DATA?

Thanks,

Eric

 

[exsmogger]

Use the Norstar Manager portion of NRU to backup/restore R1.1

Brian Cox

http://www.jandjcommunications.com

http://groups.to/jandj/

(updated 3-13-09)

http://phonewire.blogspot.com/

(updated 3-13-09)

 

[curlycord]

http://support.nortel.com/go/main.jsp?cscat=SWDETAIL&id=87008&poid=11401

in case you didnt have with your NRU


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[RikRodgers]

Oops. You're one fast typer, curly.

 

[rlsabin]

I have had this happen multiple times on Mics 1.0 and 1.1 systems a simple power cycle fixed the issue.

Rick

 

[ptstechnician]

Re-cycling of the power has always fixed it for me.

 

[Eric121508]

The backup restore capabilities of the NRU are not supported until MICS 2.0. So I did manual data collection then performed a reboot. Luckily the reboot got the clock running again and no customer data was lost.

Thank you for all the input,

Eric

 

[exsmogger]

For MICS R1 use Norstar Manager to backup/restore. Also works for the older DR5 control units.

Brian Cox

http://www.jandjcommunications.com

http://groups.to/jandj/

(updated 3-13-09)

http://phonewire.blogspot.com/

(updated 3-13-09)

 

[ptstechnician]

I recently backed-up a DR5 6X16.

 

[Eric121508]

Ohh I have Norstar ICS Remote Tools 11.0. When I hooked it up to the 1.1 sys it said it wasnt supported. So Norstar Manager is just an older version?

Thanks,

Eric

 

[exsmogger]

It might not be included with NRU 11. Here's a download link

http://www.jandjcommunications.com/NRU11/Norstar_Manager_3.7.zip

Brian Cox

http://www.jandjcommunications.com

http://groups.to/jandj/

(updated 3-13-09)

http://phonewire.blogspot.com/

(updated 3-13-09)