Hello, my name is Chris and i am one of the Panasonic Installers for my company.
My customer has 2 locations within the same town, a north location and one on the west side.
The North-side is a Panasonic TDE200 running version 8.0101.
The South-side is a Panasonic TDE100 running Verison 8.0101.
We've setup the the IP Gateway so we use extension dialing to communicate between locations. (No PBX access Codes)
The North-side is using 1xx extensions and 3xx extensions, while the West side uses 2xx Extensions and 4xx Extensions.
We have 8 IP trunks connecting the buildings across a VPN tunnel.
We are able to call from one building to the other by dialing extension numbers.
The issue is that there is a 23 Channel PRI service at the West Side, but only a 7 line Analog Rotary at the north location.
What we would like to do is have the north side be able to dial out on the west side's PRI.
at both locations, the Telco trunks are Trunk Group 01 and the IP Trunks are Trunk Group 7.
both are in Class of service 1 with both forward to CO and transfer to CO enabled.
The manual says i have to dial the trunk group access code "8" and then the group number of the IP Trunks "07" then dial 9 to get idle line. Whenever i try this or dial the TIE line access number "7" and dial 9 for idle line, i instantly get re-order tones.
If i forward an extension at the west side to an outside number, and call that extension from the north side, calls route to the forwarded number out on the west side's PRI. I just can't find out where the issue is preventing The North Side from Accessing the West side PRI.
Any suggestions?
My customer has 2 locations within the same town, a north location and one on the west side.
The North-side is a Panasonic TDE200 running version 8.0101.
The South-side is a Panasonic TDE100 running Verison 8.0101.
We've setup the the IP Gateway so we use extension dialing to communicate between locations. (No PBX access Codes)
The North-side is using 1xx extensions and 3xx extensions, while the West side uses 2xx Extensions and 4xx Extensions.
We have 8 IP trunks connecting the buildings across a VPN tunnel.
We are able to call from one building to the other by dialing extension numbers.
The issue is that there is a 23 Channel PRI service at the West Side, but only a 7 line Analog Rotary at the north location.
What we would like to do is have the north side be able to dial out on the west side's PRI.
at both locations, the Telco trunks are Trunk Group 01 and the IP Trunks are Trunk Group 7.
both are in Class of service 1 with both forward to CO and transfer to CO enabled.
The manual says i have to dial the trunk group access code "8" and then the group number of the IP Trunks "07" then dial 9 to get idle line. Whenever i try this or dial the TIE line access number "7" and dial 9 for idle line, i instantly get re-order tones.
If i forward an extension at the west side to an outside number, and call that extension from the north side, calls route to the forwarded number out on the west side's PRI. I just can't find out where the issue is preventing The North Side from Accessing the West side PRI.
Any suggestions?