TIE T1 Lines need to follow Night Button For Certian DNIS Digits

[dwone555]

The customer has a (24) channel T1 setup as a TIE-TOLL line. Outbound is operational. Inbound is also operational for the standard DID's.

e.g. XXX-XXX-X101 rings only extension 101

I need to have a specific number to ring the operator when the Night Button is off, and go to the Automated Attendant when it is on. Can I build an extension number or Group number of some sort that follows the Night Button?

 

[merlinman]

Without knowing everything their system has now, I would suggest using a "PHANTOM" extension (The number associated with an ADJUNCT) and (A) Have the operator COVER IT, and (B) include it in the NIGHT SERVICE EXTENSIONS.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com