Three users, one mailbox

[tone70]

Good afternoon, can you have three user share ths same mailbox on an Serenade? Thanks in advance.

 

[doktor]

Yes, you can have multiple users connected to the same mailbox.
Users have a different password for their individual "part" of the mailbox.
All users share the same extension number.
In Serenade write: ".l cos a " to list all COS attributes.
Search for the attribute with shared extension and multiple users.

///doktor

 

[tone70]

Doktor, thanks for your reply. Is this possible if they have different extensions?

 

[doktor]

If you have one extension number and several mailbox users then use the COS attribute #32:
"STATION HAS MULTIPLE MAILBOXES, ASK BEFORE CONNECTING.".

If you have several extensions and one mailbox, it can be difficult to divert to the Serenande.
Put the 3 extensions into a group and make group overflow/diversion to the Serenade. make a group mailbox in the Serenade.
The users can log in to the group mailbox in the Serenade and liten to their messages.

///doktor

 

[tone70]

Thanks again for your response. When you say put into a group, are you meaning put the extensions in some sort of group in the Octel or a coverage answer or call answer group in the PBX?

 

[doktor]

Group hunt group with the 3 menbers in your PBX will solve this one.

///doktor