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thread959-1590715 - AVAYA AUTO ANSWER DELAY and CTI pop up issue

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Yas84

Yas84

Technical User
Dec 4, 2012
1
EU
Hello All, I am new to this forum and hope some one can help me ASAP.

I have avaya agents currently on immediate auto answer, these agents recieve voice calls perfectly but when there is a pop up call there is no info showing, instead its just an empty CTI pop up. How can i enable a (1 or 2 sec) delay so the call rings on agents phone and then auto answers ???

I have questioned this issues but apparently our global support team seems to think its impossible, in thread959-1590715 Milesprower is talking about the same problem so i know there is a solution out there.

PLEASE HELP !!!!!!!!!!!!!!!!
 
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