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thread689-1651451 AA been battlin

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telgeek1

telgeek1

Programmer
May 17, 2012
35
US
thread689-1651451
AA
been battling this same issue for years. seems it changes with every release. can still remember when you had to set cos for merlin mail to be day or night. however im on a merlin magix processor and merlin messaging and once again trying to setup an overflow for incoming calls to ring at operators ext's before being covered by AA. Its in key mode. in call grps have lines 801-811 assigned to 771. 771 overflows to 770. time based =18, number base = 99, prompt base = n. vmail ports assigned to 770. coverage grp for 770= 30. created mbox 771 and assigned to AA #1. in messaging assigned line ownership for AA#1 lines 801-811. rotary enabled vmail port exts. what am i missing now? still not going to AA#1 day greeting. can get AA#1 day greeting to answer if assign lines to 770 but once i try overflow grp get the notorious "transfering calls to operator" greeting.??? swear ive madethis work 100 times before each time been a bitch. thanks
 
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tested touch tone receiver's as well. do i need touch tone receivers in each carrier? or if they are all located in same carrier as the messaging module im ok?
 
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Well, you can't assign "LINE OWNERSHIP" to a calling group. However, if you assign the LINES to it, as you stated, it should work.

A test I would make is to just call 771 and see if it works as the AA you wanted it to.

Make some tests and let us know.

-merlinmansblog.blogspot.com
 
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Yea, don't know what changes i made for sure that fixed it but finally got it to work. 771 made it auto logout and overflow to 770 which is a integrated vmail group. think the real trick is creating vmail box for 771 and assigning it to AA#1. Cant recall having to do that in past installs. line ownership is in merlin messaging programming. dont know if its needed but wasn't going to fix something that wasn't broke. thanks
 
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