I've been researching TTY phones as a request from a call center supervisor for a hearing impaired agent. This got me to thinking how could this possibly work? TTY relies on a service with a hearing intermediary to teletext the voice transcript to the hearing impaired party. So if a call comes into the call center how would I queue to this agent? Anyone have any experience or guidance with this sort of thing?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
There isn't any way for a hearing impaired person to use a TTY phone in a call center is there?
- Thread starter fataldata
- Start date
Similar threads
- Question
- Locked
- Question