I've been researching TTY phones as a request from a call center supervisor for a hearing impaired agent. This got me to thinking how could this possibly work? TTY relies on a service with a hearing intermediary to teletext the voice transcript to the hearing impaired party. So if a call comes into the call center how would I queue to this agent? Anyone have any experience or guidance with this sort of thing?
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There isn't any way for a hearing impaired person to use a TTY phone in a call center is there?
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