A lot of ISPs offer hosting with FP extensions but don't offer themes (read the fine print). Some hosts offer themes but not necessarily all themes. You are right, you must call the ISP and ask them to apply themes on the server side and ask specifically if they can supply your themes.
TIP: Each release of Front page has a themes library. Generally speaking, new releases of FrontPage do not include the previous libraries. If you're a long time user of FP and have up-graded FP all along you have all the themes and all the code behing to run it. But when you grab a theme from your menu, you probably won't recall which FP release it came from so ask about the specific theme. Also there is the question of third party themes and themes that come from Microsoft Office etc. etc. It's kind of a headache all the way around. Some hosts stay on top of it. Some don't.
Note: As cool as themes are, most most designers and hosts are moving away from themes for a number of reasons.
First, is the relatively high server over head of themes.
Secondly, there is a better way to do what themes and that is through CSS, shared components, includes and snippits. Depending on what you want to do, pages can also obey or inherit rules from another page which is alot like CSS but somewhat limited.
Thirdly, is professionalism. FP themes should be thought of as "tool boxes", not as "marketable out of the box solutions" in most cases.
Note: If you look at themes very carefully you'll notice a lot of tiny technical variations. Each one teaches us something. One uses VB menus while another does not, one uses horizzontal lines in the default mode, while another uses an increased line width, while yet another uses horizontal lines centered at a fixed width in pixels with an image at both ends, and still anther might use a horizontal line at a fixed percentage of the page width, and yet anther might sreatch and image to create a similar effect. Some use mouse over effects etc. etc.
At any rate, considering the number of extant web pages today, if everybody used themes "out of the box" and each them got an equall percentage of use by designers, you'd still have over a billion pages on the web that looked just like each other. Any business, large or small, is literally screaming for recognition in the market place, and will expect more than 'right-click, select" and an answer to establishing themselves as a recognizable entity.
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