The "Scan with" option has been blanked out in the right-click menu!

[Goenitz196]

Hi. I am using Windows XP Home Edition. A week ago I had Norton AntiVirus 2002 running on my machine, and because my subscription to the definitions ran out, I decided to install Norton AntiVirus 2003 Professional. So what I did was UNINSTALL NAV 2002 first and rebooted. Then I installed NAV 2003 Pro. Everything went smoothly. But only today I found out that when you Right-Click an item and the menu appears, the "Scan with Norton AntiVirus" option has been blanked out, meaning I cannot use it. It worked before when I had 2002, but why not now? If anyone here knows how to correct this problem, please offer your help. Thanks!

 

[mattjurado]

1. Are you a user that has administrative rights? This may not even be relevant, just a thought.

2. Reinstall Norton 2003, just like you did for 2002. Uninstall, reboot, reinstall.

Matt J.

Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.