The # of users configured to use Avaya Softphone (Communicator) Licenses Exceeds the # licensed 2

[Telecomboy]

I have a client who is getting this error on R11 build 11 (latest). They have no users with Softphone checked. They do have Power Users who are using One-x and Equinox, but nobody is trying to use communicator. Any thoughts on why this error is appearing and how to get rid of it?

 

[janni78]

Equinox is Communicator 3.0 is you look in the SIP headers.

"Trying is the first step to failure..." - Homer

 

[Telecomboy]

Thank you! I didn't realize that. Problem solved. They have (17) users configured with (15) licenses. I should have verified that before posting.

 

[sizbut]

Not your fault for not knowing that 'Communicator' is 'Flare' is 'Equinox' is 'IX Workplace' - Avaya do love a name change. You just found that even their own people can't keep up.

Stuck in a never ending cycle of file copying.

 

[TomMills]

Avaya do love a name change. You just found that even their own people can't keep up. "

Neither can their SIP headers

APSS/ACIS/ACSS-SME
not arrogant, just succinct.