The memory could not be "read".

[monmagallanes]

Hi Masters,

I'm not really a PB person that's why I really need your help. We have a system that was developed using PB. It displays an error as follows:

********************************************************
The instruction at "0x71066d9c" referenced memory at "0x026320d0". The memory could not be "read".

Click on OK to terminate the program.
Click on Cancel to terminate the program.
********************************************************

Note: the instructions and memory variable varies.

After I clicked OK or Cancel, the client side application will crash. The error display on just a certain module. I already did the following isolations:


Terminologies:
MON - My name
NORMAN - Client-side user name who receive the errors.

1. MON logged on the client-side application on his pc and DID NOT receive any errors.
2. NORMAN looged on the application using the PC of MON and DID NOT receive any errors.
3. MON logged on the PC of NORMAN and he DID receive the error.
4. NORMAN logged on the PC of NORMAN and he DID receive the error.


Based on the isolations I did, I assumed that the error must be a DESKTOP issue but I think I'm wrong. Days passed and I received 10 issues with the same errors. All the errors point only in one transaction. No definite time, no definite input parameters. This transaction was really in good shape then and running properly.

I already forwarded the issue to the developer of our system but he just suggested to re-install our system and do anti-virus scan to the users affected by the error. I already did that but it is not a good help.

I hope you can really help me with this issue. Every help will be highly appreciated.

I don not have any access to the code of the system. Another issue that limits my error detection.


Regards,

Mon Magallanes

 

[mbalent]

Did you compare the application folders of each PC and compare the files? It looks line a dll (or similar file) is missing.

Matt

"Nature forges everything on the anvil of time

 

[monmagallanes]

I copied the files from our repository of programs to the desktop of Norman. I already compared it to the PC that functions properly. Not good at all...

Thanks Matt. Hope you can help me here.

Regards,

Mon Magallanes

 

[miguelleeuwe]

Have you checked if the application uses certain folders/files that you should be able to open with read and write access??
should there be certain OCX installed?

check all fileopen filewrite profilestring, etc. in the aplication.

Is there a diference in quantity of RAM in the machines?
have you done a memtest86 of memory?


really it could be thousands of things, but to me it is clear that the problem is the local configuration. since it also crashes with your user.
Do you have the same fixes/patches/ebf's installed on both machines?

good luck


regards,
Miguel L.