Error Message: The maximum report processing jobs limit configured by your system administrator has been reached.
Yet again, since upgrading from Crystal 9 to 11, more issues have surfaced.
For those of you who are getting this error message, I got this email from Business Objects on what to do if this happens to you. We are just about to test this here at work, so I will let you know if it works.
We followed everything in the email except for changing the registry key. This could affect performance if you raise the PrintJobLimit key higher than the default of 75.
This is word for word what they said:
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First, I would request you to add the below-mentioned code in the “Page_Unload()” event to release the ReportDocument properly.
----------------------------
crReport.Close()
crReport.Dispose()
GC.Collect()
GC.WaitForPendingFinalizers()
// where crReport is a ReportDocument object
----------------------------
Please ensure that the “report” folder and the “temp” are having the proper IIS_WPG account full access control permission. To find “temp” folder [Click- Start – Run, Type “%temp%”]
To give the IIS_WPG account full control of a folder:
1. Right-click the folder and select 'Properties'.
2. Go to the 'Security' tab and click the 'Add' button.
3. Click the 'Locations' button and select the computer name. Click 'OK'.
4. Type "IIS_WPG" under the 'Enter the object names to select' box.
5. Click 'Check Names'. <Your machine name>\IIS_WPG appears. Click 'OK'.
6. Check 'Full Control' from 'Permissions for IIS_WPG'. Click 'OK'.
NOTE:
The IIS_WPG includes the LocalService, System, and NetworkService accounts.
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Also, you mentioned that “Increasing the PrintJobLimit in the registry isn't really an option since we have so many users”, please note that there is no need to change the registry settings in all the production machine. We should have to change the registry settings only in the deployment server. It would reflect all the client machines.
I would request you to follow the below-mentioned steps to change the registry key in deployment server:
1. Click on “Start”---> “Run”.
2. Type “Regedit”.
3. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\Report Application Server\ 4. Select “InprocServer” and in the right-hand window of the Registry Editor, double-click ‘PrintJobLimit’. The 'Edit String' dialog box will appear.
5. In the 'Value Data' text box enter '150' and click 'OK'.
6. Close the Registry Editor and then reboot.
Yet again, since upgrading from Crystal 9 to 11, more issues have surfaced.
For those of you who are getting this error message, I got this email from Business Objects on what to do if this happens to you. We are just about to test this here at work, so I will let you know if it works.
We followed everything in the email except for changing the registry key. This could affect performance if you raise the PrintJobLimit key higher than the default of 75.
This is word for word what they said:
-----------------------------------------------------
First, I would request you to add the below-mentioned code in the “Page_Unload()” event to release the ReportDocument properly.
----------------------------
crReport.Close()
crReport.Dispose()
GC.Collect()
GC.WaitForPendingFinalizers()
// where crReport is a ReportDocument object
----------------------------
Please ensure that the “report” folder and the “temp” are having the proper IIS_WPG account full access control permission. To find “temp” folder [Click- Start – Run, Type “%temp%”]
To give the IIS_WPG account full control of a folder:
1. Right-click the folder and select 'Properties'.
2. Go to the 'Security' tab and click the 'Add' button.
3. Click the 'Locations' button and select the computer name. Click 'OK'.
4. Type "IIS_WPG" under the 'Enter the object names to select' box.
5. Click 'Check Names'. <Your machine name>\IIS_WPG appears. Click 'OK'.
6. Check 'Full Control' from 'Permissions for IIS_WPG'. Click 'OK'.
NOTE:
The IIS_WPG includes the LocalService, System, and NetworkService accounts.
-------------
Also, you mentioned that “Increasing the PrintJobLimit in the registry isn't really an option since we have so many users”, please note that there is no need to change the registry settings in all the production machine. We should have to change the registry settings only in the deployment server. It would reflect all the client machines.
I would request you to follow the below-mentioned steps to change the registry key in deployment server:
1. Click on “Start”---> “Run”.
2. Type “Regedit”.
3. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\Report Application Server\ 4. Select “InprocServer” and in the right-hand window of the Registry Editor, double-click ‘PrintJobLimit’. The 'Edit String' dialog box will appear.
5. In the 'Value Data' text box enter '150' and click 'OK'.
6. Close the Registry Editor and then reboot.