got this from technet. hope this works.
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PSS ID Number: Q252656
Article last modified on 11-04-2000
WINDOWS:2000
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The information in this article applies to:
- Microsoft Word 2000, on platform(s):
- The Microsoft Windows NT operating system
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SYMPTOMS
========
If you embed a Word document in Lotus Notes, when you open the Word document and
then return to Lotus Notes, Microsoft Word may display an error message similar
to the following:
An application error has occurred and an application error log is being
generated.
WINWORD.exe - Application Error
The instruction at "0xXXXXXXXX" referenced memory at "0x00000000".
The memory could not be "read."
CAUSE
=====
This problem may occur when a bookmark is in the header or footer of the Word
document.
RESOLUTION
==========
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a
(SR-1/SR-1a).
To obtain SR-1/SR-1a, click the article number below to view the article in the
Microsoft Knowledge Base:
Q245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service
Service Release 1/1a (SR-1/SR-1a)
To temporarily work around this problem, remove the bookmark that is in the
header or footer of the Word document before you embed the document into Lotus
Notes.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article. This problem was corrected in Microsoft Office
2000 SR-1/SR-1a.
MORE INFORMATION
================
The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.
Additional query words: crash hang err
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Keywords : kbdta wd2000
Technology : kbOSWinNT kbWordSearch kbOSWinSearch
Version : WINDOWS:2000
Hardware : x86
Issue type : kbbug
Solution Type : kbfix
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Copyright Microsoft Corporation 2000.
