the GIVE RAN statement

[telecomPA]

hello all, i am an entry level Scripter. i say this bcos i only changes scripts once every 6 months, so i tend to forget and have to re-learn every time i work on Symposium.

my question is the following. when i build a scipt and start out by saying wait 5 or 10 hearing music or silence and i follow up w/the statment

GIVE RAN 4 (or 5 or 6)

what else can i subsitute for RAN? in other words, if i build an announcement in MerMail (yes, we still use it), can i say

GIVE AS 2100

or is RAN the only option available to me? just curious if there are other options beside GIVE Ran and GIVE Music.

 

[pronei]

OPEN VOICE SESSION
PLAY PROMPT blah_gv

That will require access channels to be config'd in MerMail.

 

[Milesprower]

Or you can use GIVE IVR command to play a TREATMENT (Voice Announcement). This does not require Access integration with Meridian Mail/Call Pilot, but dedicates one voice mail port to a single caller for the duration of the announcement.

This does require reconfiguration and $$$. So if you are not considering spending any time/money, GIVE RAN XX is your only option.

 

[telecomPA]

what about

GIVE ANNOUNCEMENT 2100 or
GIVE MENU SERVICE 5000?

would any of these work? have to stick to MerMail until we upgrade.

 

[pronei]

No

You can only use:

GIVE RAN X = message from RAN
GIVE IVR X WITH TREATMENT Y = IVR Port in MerMail
OPEN VOICE SESSION
PLAY PROMPT X = Access Port in MerMail

 

[telecomPA]

actually, i think it's

GIVE RAN
GIVE MUSIC
GIVE RINGBACK
GIVE SILENCE
GIVE IVR

is that all of them?

 

[pronei]

Thats all the GIVE statements yes, but only the 3 mentioned earlier will play a message.

 

[captaingadget]

And "GIVE CONTROLLED BROADCAST ANNOUNCEMENT" Requires access ports into call pilot.

 

[Jeff325]

Also - GIVE BUSY