The font changes on certain incoming Outlook 2003 emails since changing to Windows 7. 1

[SUSANVV]

We have Exchange 2003 and Outlook 2003. Since changing the individual user's computers to Windows 7 one person (so far) has had a problem with a few incoming emails. Each time the email from a particular sender is opened the font changes, sometimes even to a barcode type font. Open the email it is a small font-close it and then open it again immediately and the font is bigger. Close it and open it again and it might be a barcode font. It is happening only for 2 or 3 senders (all from outside the company)and did not happen prior to Windows 7 installation. Anybody had anything like this and does anybody know why? Thanks for any help.

Sue

 

[ChrisHirst]

The character set or font in use on the senders machine isn't on your users machine so Windows makes a 'guess' at what the nearest equivalent that is installed.

Chris.

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[SUSANVV]

Thank you. The font change had not been happening with XP but it makes sense that Windows 7 and XP may not have the same character set. May have even been a character set from something else that had been installed on that computer. Thanks again