Hi
I am setting up a dialer for a company that will be running about 45 different Campaigns.
They would like the UI to display a script for the Agent to say and this could well be different for each campaign.
Each Agent will be handling calls for several different campaigns at a time.
I have been looking at Tags and variable but noy making much headway in finding a simple way to do this.
Any advice or pointers?
many thanks!
I am setting up a dialer for a company that will be running about 45 different Campaigns.
They would like the UI to display a script for the Agent to say and this could well be different for each campaign.
Each Agent will be handling calls for several different campaigns at a time.
I have been looking at Tags and variable but noy making much headway in finding a simple way to do this.
Any advice or pointers?
many thanks!