Testing VGMC / DSP resources

[ExRedAdmin]

We are experiencing increasing issues with users not having their DTMF tones delivered correctly to CallPilot and other external IVR systems. We are also seeing increasing QoS issues displayed when logging into our PBX. Some show source and designation, but most do not. We suspect an issue with one of 8 VGMC / DSP's and are considering dispabling all VGMC's during an after hours work window, and enabling only 1 at a time, place test calls and see if we can replicate the DTMF "CallPilot" access issues. This is happening on 2 separate CP's, so we do not suspect it is a CP issue, specifically since none of the complaints came from TDM users.

The question is how difficult and intrusive is it to disable and re-enable each VGMC 1 at a time and what are the potenital risks of doing this. ie. Is this something a standard Nortel tech can do or is this something we (customer) should be asking a Nortel higher level Engineer to handle based on the complexity and risks?

Thanks
Mr. New-B to Nortel and Tek-tips

 

[bignose21]

Like you say you are doing it out of hours so as long as it doesn't impact the users you can do it easily. LD 32 and disable the cards using DISC l s c