Test Page Failed To Print

[xanadian9]

I'm having printer problems. I try to print a test page on my Canon Multipass F30 and I get "Test page failed to print. Would you like to view the print troubleshooter for assistance? Operation could not be completed." No further information is given. This is on a Win XP SP2, P4, 512 MB RAM. Was working fine Friday, but then Someone Did Something and they don't remember what.

I should also note that, at the same time, the help and support center won't start up. I'll see the process in the Task Manager for about 3 seconds, then it goes away. I'm wondering if the problems are related.

I should ALSO note that, although the software that came with the Multipass recognizes the printer (and notes if it's turned off, etc, so there IS a connection there), if I try to get Windoze to automatically install the plug-and-pray printer, it says there's nothing there (doing this from the Add Printer wizard).

I hope that's enough info. This user needs to be able to print off billing info. Thank you

 

[linney]

Does System Restore still work, can you try that in an effort to return to the last time things worked?

Are there any clues in the Event Viewer?

This site is handy for solving printer problems.

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Resources for troubleshooting printing problems in Windows XP

http://support.microsoft.com/kb/308028/en-us?FR=1&PA=1&SD=HSCH

How to troubleshoot network printing problems in Windows XP

http://support.microsoft.com/kb/314073/en-us?FR=1&PA=1&SD=HSCH

Try the "Fix Windows XP Help" under the Win XP Fixes at

http://www.dougknox.com/

this will restore the correct file associations with the Help and Support Center program.