Test Digit action

[MikeSide]

Hi everybody,

I have do lot research on the forum but i found nothing to help me.

That the Issue

I have voicemail pro program with this menu

MENU
1
2 ----- Menu ?? (TEST DIGET) --- TRANSFERT 2$KEY
3 Timout ----- Transfert ext 235
..
So for me everything are fine and work, if someone choose to compose a extension that transfer or he just compose 2 and transfer at the extension 235.

But the client want to have a invalid menu, cause if someone compose extension 299, and nobody on the system have this extension the system disconnect the call.

I have try to put the menu like that :

MENU
1
2 ---- TEST VARIABLE
3 $KEY
Ext
Group
No match ---- GENERIC (INVALID MESSAGE GO TO MENU)
Timeout ---- Somebody press only 2 (transfert to 235)

And nothing work good, i don't know what the problem, but if somebody have already do this thing, i need help for that.

Thank You

 

[MikeSide]

humm i found a solution to fix the problem. Tell me if was good

I change the shortcode ? to voicemail node and Shortcode ? on voicemail pro
On the short code i put a generic text entry unvalid and GOTO AA

 

[AACon]

Give this a shot, this is typically how I do it. However, I would put a test/increment counter before the TRY AGAIN so they would only have so may tries to do it, and on counter match, transfer to a receptionist or something...

-Austin
ACE: Implement IP Office

 

[MikeSide]

I'm not sure to understand, what is your $CP0 ?

 

[Westi]

$CP0 is a memory location to store the value and then it compares the value against valid numbers, very slick

you could also make a system shortcode
2xx
dial extension
number of Reception or other target of choice

that way any call not ending up in a User or Group will end up at Reception but that is not always wanted so the solution from AAcon is what you wanted to do

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.