Termination Cause

[bolaji07]

thread940-1665839

Reason: Abnormal Termination
Termination Cause: <TLB Data Load Error> addr=b15241d2 d=5 pc=f0285e30 stack=f0285cec f0285ed8
f00f84fc f00edee8 f027de44

I had this error after our IP office logged out all our phones and after making search for resolving the error, i find the solution in Avaya document as stated below:

This type of alarm occurs when the system denies a request to access a resource because there are no resources
available. System Status displays:
"The following system resources are all in use"
The table below lists the additional information displayed for each login alarm type:
Resource
Data Line
VCM
–
Modem Channels
–
Data Channels
–
Conference Channels
–
Outgoing Trunk Group*
Outgoing Group ID: XX (XX will indicate the Outgoing Group ID)
Voicemail Channels
–
Voicemail Storage
"Voicemail Storage Nearly Full" or "Voicemail Storage Full"
* This occurs when all the lines associated with a particular short code have calls on them

So, i noticed the storage space is almost full, then i backed up the call storage and freed up alot of space and now the phones do not reboot/logout anymore.

Have a lovely day

 

[janni78]

Could you post a link to the Avaya Document you found?

"Trying is the first step to failure..." - Homer

 

[bolaji07]

hi Janni78,

Find the link below:

https://downloads.avaya.com/css/P8/documents/100150298

 

[janni78]

That's just a System Status manual, what does that have to do with the TLB error?

"Trying is the first step to failure..." - Homer

 

[bolaji07]

yes it is,

Understanding the error message which appears on system status is link to Resources which also display the voice mail error "The following system resources are all in use". with the last date of congestion. meaning, it has occurred severally and needs an attention.

"The following system resources are all in use" = Termination Cause: <TLB Data Load Error> addr=b15241d2 d=5 pc=f0285e30 stack=f0285cec f0285ed8
f00f84fc f00edee8 f027de44

if you go to Resources in system status, the error normally occur during the last poll time and this can be seen in "Time".


Do you understand?

 

[sizbut]

No it isn't - at least not in the way you are claiming. SSA will show an 'Abnormal Termination' alarm and it will show "Resources Not Available" alarms but they are different alarms. You can't just read the explanation of one and assume it applies to the other.

The likely meaning of a TLB error is only resolvable by Avaya.

Stuck in a never ending cycle of file copying.

 

[bolaji07]

Well, what i did actually resolved the issue in my office and its not rebooting anymore.

Find attached the last TLB error and the time it happened.

we are fine now.

 

[bolaji07]

Also, find attached the control unit audit and when it twice happened last.

 

[janni78]

Well, it might have been in this case that something in the VM caused IP500 to crash, especially since it happened at 1 PM both times.
Do you have a mailbox that's activated at this time?

But usually System Status errors have very little to do with the system crashes.

"Trying is the first step to failure..." - Homer

 

[bolaji07]

no voice mail was activated at this time.

only used the system status to identify the possible problem (Error).