Terminal thinks it is 24 button 2

[tallguy804]

I am not sure how I madethis happen but i now have a terminal that thinks it is a 24 button terminal instead of 36 button terminal.

I have a NEAX 2000 IPS with Dterm Series i 36 button phones. I have one terminal that will not let me program the one touch keys for one row. How can I make ths terminal know that it is a 36 button again?

 

[neax]

Check Command 1224 for that station. "0" means 24 button mode, "7" means 16 button mode.

 

[tallguy804]

command 1224 comes back as 0 - what should it be for a 36 button phone? I am sorry if I seem like I don't get it but i just got thrown into this and I think it has finially conviced my boss to send me to the NEC training I have been begging for.

 

[tallguy804]

Ok.. I now KNOW the coffee hasn't kicked in this morning. I meant to say 32 button phone not 36. Sorry for the confusion.

 

[grh959]

32 button is really a 16 button w/ 16 speed dials (speed dial buttons are the two rows on the right). Change command 1224 to 7 for this extension. Make sure you have memory blocks assigned in commands 73 and 94. you should be good to go.

 

[tallguy804]

Well that did it grh959! Thank you very much. Also a huge thank you to neax. Now off to the boss' office to get the expenditure form signed for my training!

 

[neax]

Hey, no problem, glad to hear it's OK now.

 

[grh959]

glad that did it! Get that training.