Terminal Services - User Training

[MarkatLMFJ]

Howdy All,

No real techincal problem today, but need some advice for user training.

Here's the situation, we use terminal services for our nine remote sites to run our enterprise app --- We don't want staff using the terminal server for e-mail, web browsing, etc, just poitn of sale and related things (crystal, special access reports, etc).

On the local machine we have outlook, office, web browser, etc etc etc.

Here's the problem, my users are not really computer savvy all of the time, and the nature of my companies industry, training people how to sell is more important than how to use the computer. The issue I'm having is my users can't tell when they're in the terminal server vs when they are on the local computer. They regard the local computer as not being logged in; we've put in more computers and such and the training problem is really taking up a lot of my day, just trying to help users figure out "where" they are, and that solves most things. But my question is what methods from a training standpoitn can I possibly implement to help uers differentiate between the terminal server desktop and the local desktop?

ML

 

[djhawthorn]

I use something like BGInfo (

http://www.sysinternals.com,

freeware) to set a background upon login.

Try setting the background on the TS session to something other than the default - eg., set their local computer to a bright green background, and the TS session to bright red. That should help make it clearer.

The dumber they think you are, the more surprised they'll be when you kill them!