Terminal Services Licensing: Issued column incorrect

[LloydGill]

Hello,

Here is one to test everyone. Our terminal services license server is not showing the correct amount of "issued" licenses. We have 80 x Terminal Services CAL token (per-device). I would expect to see around 60 used, but instead it is just reporting 7 !! I heard there was a problem with the Terminal Services Licensing application with per-user, is this the case with per-device too?
What should I look at?

The licensing server is win2k. There are 3 x Citrix / Terminal servers (Win2K, Pres.Server 3.0)

ALSO
One of these citrix servers will not open Terminal Services Manager properly. It just sits there in the task bar, teasing me. Damn thing.

Thanks as usual, one day I will be experienced enough to do some helpful replies of my own, promise.

Lloyd

 

[ascotta]

you may need to go to SP4!, but beware of the consequences.

[blue]Arguably the best cat skinner around ! [/blue]

Cheers
Scott

 

[LloydGill]

Okay Scott,

which SP4 is that? Win2K? It is already on service pack 4. And what are the consequences anyhow?

Lloyd

 

[ascotta]

Oh there's a big list of stuff that would put hairs on your chest.

Might be worth (thinking about) Re-installing your TS license server and then re-activating and then putting licenses back on again. MS are OK about that, I have done it a few times.

[blue]Arguably the best cat skinner around ! [/blue]

Cheers
Scott

 

[oisnds]

Your license server may be reporting correctly. If your clients are on Windows 2000 Pro or newer they have embeded TSCALS and will not reduce your pooled ones. However if you upgrade your Terminal Servers to 2003, then you will need a TSCAL available on the license server for all clients.

 

[LloydGill]

Thanks for the info, guys.

That is very interesting, oisnds. Would this happen with XP Pro clients? Nearly all the clients are XP pro.

Thanks, Lloyd

 

[ascotta]

Yes it would, they have the built in, I don't think Home does.

[blue]Arguably the best cat skinner around ! [/blue]

Cheers
Scott

 

[MikeBatters]

Scott is correct - Home doesn't count.

If you ever to to a Windows 2003 Terminal Server all the embedded licenses will disappear though. Just one for the future.

Scott is also right about the reinstall. If the license server was activated and the licenses installed before you went to SP4 you will need to remove & re-add the license server and all the licenses.

You also need to manually remove the database after the uninstall (C:\WINNT\LServer from memory). There are plenty of MS docs on technet about this.