Terminal Services licensing error

[curtm1974]

HI,

I am getting an error on the Terminal Services on some of the users. If I check the TS licensing server, it shows some of the 5 licenses expired in 90 days (the temp ones). These will not renew and these users have no remote access. If you try to log on with one of them, you get this error: The remote computer disconnected the session because of an error in the licensing protocol. Please try connecting to the remote computer again or contact your server administrator."

Anyone know how to fix this? We are using a Windows 2K server, the desktops are win 2k, win xp home, and win xp tablet edition.

 

[Roadki11]

Did you ever activate TS licensing? Have any permanent license ever been issued?

RoadKi11

 

[curtm1974]

We have 5 of them. They are all expiring within 90 days of being set up. It has not issued any of these a permanent license. Once the 90 days is up, they expire. Does that help any?

 

[Roadki11]

Probably going to have the call the clearing house, uninstall the TS license server, reinstall it and reactivate it. These issues can be a pain to troubleshoot, its obviously not licensing correctly. It should issue a temp license on the first loggin then issue a permanent license on the second loggin. Sorry thats the best idea i have for you, maybe someone else has a better idea.

RoadKi11

 

[curtm1974]

That's kind of the idea that I had. Probably the licensing server has crashed and needs to be reinstalled.

 

[curtm1974]

I forgot to mention something that is strange. When we use the TS from in the office here or at home it gives us the error. But, when Dr. Maynard goes to the hospital and accesses it, it works fine. Does that seem a bit odd? Would it have anything to do with the OS? XP home vs. XP pro?

 

[Roadki11]

Is Dr. Maynard in the administrators group? You get 2 administrative logins, they dont use TS licensing.

 

[curtm1974]

We show 6 temporary licences in the main window. There are two lists of licenses on the left. One is Windows 2000 server licenses and the other is temporary licenses. All the temps are expiring in 90 days from activation. But it is not renewing them. Shouldn't it issue a permanent license to these?

 

[oisnds]

In Windows 2000 Terminal Services you need TSCALs for all machines connecting to the server. Windows 2000 Professional and Windows XP Professional clients both have embeded or assumed TSCALs and don't require a purchased one. XP Home, Windows 9X, etc. don't have embeded TSCALs and if one cannot be issued by the license server will not be able to connect.
While I haven't had this problem myself I have read that deleting the license key on the client will sometimes allow it to connect. This could be because the key in the client's registry is one of the temp ones you show on your license server. Anyway good luck.

 

[curtm1974]

In the TS Configuration, the RDP-Tcp properties has the maximum connections set to 5. Should that be unlimited or that correct? We should have 5 licenses purchased.