Tenanting and Music on Hold - 5550 console not following tenated music source

[kwbMitel]

Mitel 3300 rel 4.2

[ul]
[li]I have a tenated system with 2 5550 consoles running in separate buildings.[/li]
[li]All of the sets in building 1 play music the tenant1 music source when the call is placed on hold[/li]
[li]All of the sets in building 2 play music the tenant2 music source when the call is placed on hold[/li]
[li]However, If the 5550 console in building 2 which is assigned Tenant 2 places a call on hold, the music that plays is from tenant 1 (assuming this is following the tenant of the trunk)[/li]
[/ul]
As these are 2 different businesses with direct marketing used as the hold source, the customer is understandably concerned about the issue.

I'm at a loss as to what to do about it though.

Has anyone seen this or can anyone think of something that might be configured incorrectly to cause this?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jpruder]

External PSTN calls (inbound or outbound) placed on hold by an Attendant, hear the Music on Hold of the tenant to which the trunk is assigned.

 

[kwbMitel]

Yes, this appears to be what is happening.

The trunks are PRI though, no way to tenant them.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

All calls go to console or do they use DID's? Just woundering if you could do some type of looped trunk so that calls to the other tenant go out/come in on the looped trunks. Then you could give the incoming looped trunks another tenant. Just a guess on my part.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

Loopylou, your suggestion lends insight into your handle

And considering how often i'm suggestion loopback trunks, i'm somewhat chagrined to have overlooked that possibility

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

I didn't want to point that out.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.