I have two teleworker phonws which are working fine when calling into the main office. But when I try to call each other, they ring through but no audio. They are in the same suite of offices, but on two different subnets and they both are behind the same firewall. Any ideas?
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Teleworker Phones Not speaking to each other 1
- Thread starter rdpayne
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- #2
Wow are you lucky. I just fugured this out yesterday for a site of mine that has phones on multiple subnets with 1 way or no way audio.
From the manager screen under the security section. you need to add ALL the local subnets that the teleworkers need to talk to.
If you can tell me how to attach a screen shot, I'll provide one.
There is an island of opportunity in the middle of every difficulty.
Miss that though, and you're pretty much doomed!
From the manager screen under the security section. you need to add ALL the local subnets that the teleworkers need to talk to.
If you can tell me how to attach a screen shot, I'll provide one.
There is an island of opportunity in the middle of every difficulty.
Miss that though, and you're pretty much doomed!
- Thread starter
- #3
I was able to get that to work for our third site (we have 3 controllers across 3 states that are clustered) and once I added their subnet, I had audio.
The issue I am having now is I have two teleworkers working out of an executive suite. They can call all the controllers internally, and everyone can call them, but when they attempt to call each other, there is no audio. Does anyone have any suggestions for that? They can ring each other, and when i get transferred to voicemail, I can hear voicemail, so it is definitely somewhere that i made the mistake on routing the calls. Thanks. rp
The issue I am having now is I have two teleworkers working out of an executive suite. They can call all the controllers internally, and everyone can call them, but when they attempt to call each other, there is no audio. Does anyone have any suggestions for that? They can ring each other, and when i get transferred to voicemail, I can hear voicemail, so it is definitely somewhere that i made the mistake on routing the calls. Thanks. rp
You mentioned that the 2 teleworkers are in different subnets. You will still need to add those subnets in the local networks of the TW Server.
Assuming you have already done that, you need to go to basics. assign a laptop to the same subnets and try using tracert to locate any blockages.
There is an island of opportunity in the middle of every difficulty.
Miss that though, and you're pretty much doomed!
Assuming you have already done that, you need to go to basics. assign a laptop to the same subnets and try using tracert to locate any blockages.
There is an island of opportunity in the middle of every difficulty.
Miss that though, and you're pretty much doomed!
- Thread starter
- #5
They are both coming in over the Internet. I programmed up the telework public address, they come up and get a local DHCP lease and hop out to find the MAS server. They connect, and can talk to everyone internally, but as soon as i try to get them to talk to each other, no audio. Do you mean to add the subnets internally in reference to the phone (i.e. our internal subnets are are 10.189.192.0, while the external teleworkers are getting dhcp on a 192.168.1.0 subnet). Thanks again for responding. rp
There is the TW option to Stream Local Calls (or something like that). Enable that and the 2 sets will stream voice directly to each other, instead of relaying it through the TW server, only to go right back to the remote site. Seems like a waste of bandwidth to me. And saying that, since both sources will show up as the same IP to your firewall, it may be getting a little confused trying to stream that audio right back again.
In a nutshell, any local network where a phone will reside, whether it's on remote lan via Teleworker, or on the Internal lan with the 3300, all of those networks should be added as a Local Network in the MAS server.
In a nutshell, any local network where a phone will reside, whether it's on remote lan via Teleworker, or on the Internal lan with the 3300, all of those networks should be added as a Local Network in the MAS server.
Whoops! You do say they are on different subnets within the same suite. TW will *not* see them as being on the same network so enabling local streaming may not solve it for you. Since TW will see the same source IP, it may work, you'll have to try it.
- Thread starter
- #8
No, in the TW settings page. From the page itself:
If multiple sets are located locally at the same site, behind the same gateway, calls between them are best achieved by streaming between each other instead of going through the Teleworker Solution server. If you have sets in this situation, you probably want to set this option to "Yes". Note that this option can be overridden on a per-set basis.
If multiple sets are located locally at the same site, behind the same gateway, calls between them are best achieved by streaming between each other instead of going through the Teleworker Solution server. If you have sets in this situation, you probably want to set this option to "Yes". Note that this option can be overridden on a per-set basis.
- Thread starter
- #10
I discussed this with an Apps tech on Friday. When this is set, it doesn't matter what the server see's, it will have the TW sets stream that call between them. So, if that is set to always, and it's a TW call, it will stream that audio from set to set. Is the network properly configured to send traffic from network to network and back again?
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