Telephony Manager 3.0 1

[jed5962]

I installed the new Telephony Manager 3.0 , when accessing the web portion to admin phones, getting error ( T.M. does not see dongle ), this only occurs in the web, not in the classic

 

[Jephph]

What OS are you using - Win2000 or Win2003? If Win2003, make sure you're not running the Release 2 version. We have a site with this same problem, and I'm currently trying to find out whether they installed it over Release 2 of win2003. If you find out your solution, please post it (as will I, when we find the culprit).

 

[esoare]

I just ran into this issue. Have a windows 2003 R2 with IIS6.0 and the error when logging into the web interface is " Login failed because the TM server is missing hte required security device (Dongle)"

Any news on this?

Does any one else have any ideas?

thanks

 

[Jephph]

I can tell you that I took a scorched-earth approach back in January and reinstalled the OS and TM 3. Of course, I made sure not to install the R2 version of Windows 2003, since it's not supported. It has worked fine ever since.

 

[esoare]

Shoot. Told the customer R2 was ok. Were did I get that info from.

To "troubleshoot" I downloaded Sentinal drivers and such.



Will un-install. Have customer take R2 off.

I am going to run a cleanup utility that Sentinal provides.

Then will run the install of TM 3.0.

THANK YOU FOR THE REPLY!!!!

This has helped immensly! (SP where are you!)

esoare