Telephones Displaying Numeric Characters instead of Alpha Numreric characters. 1

[gtechjoe]

Customer has Norstar MICS 0x32 KSU with 7.0 Rls Software. Problem is that some of the phones are displaying Numeric characters instead of Alpha numeric characters on their displays. I recycled the power and seemed to have cleared the problem but customer informed us that problem is back. Is software possibly corrupted? Should we replace KSU and upgrade to 7.1 Rls. Software? Customer has PRI and advised them that they will lose PRI key code. Please advise.

 

[curlycord]

displaying Numeric characters instead of Alpha numeric characters"

Can you give an example, not sure what you mean.

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[gtechjoe]

Yes Curly, when you lets say call someone's extension through intercom, instead of the programmed name displaying on the phone you will get a number display. Example: I call Brooks extension number, it displays a random number like an 8 or 5 instead of Brooke's name. They did mention they have had power outages and I suspect power dips and no UPS protection. Hope this makes since.

 

[curlycord]

Ok like corruption indeed, I have never heard of this one before.

A startup most likely would clear corruption but so might an upgrade to 7.1.

PRI key code will be lost on a startup so you would need to get with KRS to retrieve the current code if the client does not have it.




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[gtechjoe]

Thank you for your input Curlycord. Not sure what or who KRS is.

 

[curlycord]

Keycode Retrieval System
The program at Avaya site (accessed by an authorized vendor) that generates Authorization codes (licenses) into the Key code.


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[gtechjoe]

Did not realize Avaya was still supporting KRS. I will reach out to a fellow Avaya authorized vendor for assistance. Thank you again Curlycord. As usual you have been a great asset to this forum.

 

[curlycord]

Thanks

KRS ends Oct 2018
Although they are seriously in trouble and on the verge of bankruptcy (6B owed) so anything can happen.

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