telco testing clean all the way to the smartjack

[cknipe]

of course they do. they always test clean until the day that the lineman discovers water or something in the junction box at the end of the street. so theres my vent....heres my issue.

I installed a 3300 CX with 2 PRI's have not been back to the site since about a week after the install. Sometime recently the backup PRI has gone down and the telco (qwest) is "testing clean all the way to the smartjack" they get all 1's. I know 100% no configuration changes have been made at the site. when I do a state of the plid all channels are showing not seizable. probably d channel being down.

Since they have 2 seperate PRI's the only way I can think of to show the customer that it is not the hardware is to move the working pri over to the non working pri to show the customer that both cards are not faulty

Why is it that the PBX vendor is the one that has to prove to the telco that the issue is on thier end!

running 9.0 UR1

how does everyone else attack situations like this.

 

[tlpeter]

Go to the logs
You will see when the link went down
It depends if it is a layer 2 or layer 3 problem etc etc etc

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[slapin]

Transport could be working "all the way" but your port in CO may be down or it might be malfunctioning. You need to say to support that you want to submit a ticket to the CO and someone from there will give you a call. In the CO they can determine your interface status and etc. I would recommend to have a "hard loop" handy. You may offer to put this loop at your end and ask CO tech to check if their interface detects it.