TELCO Lines indication query

[msk69]

Hi,
We have four users of a specific department using J179 with key module. This department have four CO dedicated lines. any incoming call on these four Telco rings on all these four extensions, i mean all four extensions key module key shows that an incoming call is ringing and any user can pick the call. Now these users are working from home using IX workplace with the same extension numbers. The problem is that any incoming call on these four CO lines shows only on one user other three user dont get any ring. The admin wants that all these four IX users should be ring or show some indication if any incoming call hit these four TELCO lines.

Any help??

 

[AvayaTier3]

change programming to one personal-CO-line for each trunk
add per-COline for each trunk to buttons on each phone

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[AvayaTier3]

PCOL is a personal co line.

PCOL can be assigned with a "per-COline" button for access on up to 16 voice
terminals. These trunks are not used and cannot be used in route patterns like
customary trunk members in trunk-groups.
Users answer incoming call on their voice terminal's "per-COline".
Outbound calls from voice terminals with "per-COline" must be originated from
the "per-COline" button.

If you do not have a voice terminal with a "per-COline" button, you cannot use
this line for outbound calls.

Administraion allows coverage path for the line. The PCOL can be answered via
coverage if you do not have a "per-COline" button

Console permissions and Attendants can use Facility Test Calls Access Code: for
testing outbound or verify the circuit has dial-tone.

add personal-CO-line 1                                          Page   1 of   3
                            PERSONAL CO LINE GROUP

 Group Number: 1                    Group Type: co             CDR Reports? y
   Group Name: personal line Joe H                                     TAC: 604
Security Code:                   Coverage Path:           Data Restriction? n
                              Outgoing Display? n

TRUNK PARAMETERS
                 Trunk Type: loop-start             Trunk Direction: two-way
                 Trunk Port: 1a1401         Disconnect Timing(msec): 500
                 Trunk Name: JoeH pcol            Trunk Termination: rc
         Outgoing Dial Type: tone                 Analog Loss Group: 6
                   Prefix-1? y                   Digital Loss Group: 11
Disconnect Supervision - In? y                      Call Still Held? n
 Answer Supervision Timeout: 10          Receive Answer Supervision? n
                 Trunk Gain: high                           Country: 1
          Charge Conversion: 1
              Decimal Point: none
            Currency Symbol:
                Charge Type: units

list configuration all                                                 Page   3

                              SYSTEM CONFIGURATION

Board                                                     Assigned Ports
Number   Board Type              Code     Vintage    u=unassigned t=tti p=psa
01A14    CO TRUNK                 TN747B  000026     01 u  u  u  u  u  u  u

add personal-CO-line 1                                          Page   2 of   3
                            PERSONAL CO LINE GROUP

ASSIGNED MEMBERS (Stations with a button for this PCOL Group)

    Extension       Name
 1: 1003            JoeH
--------------------------------------------------------------------------------
change station 1003                                             Page   1 of   5
                                     STATION

Extension: 1003                          Lock Messages? n               BCC: 0
     Type: 6408D+                        Security Code:                  TN: 1
     Port: 02A0320                     Coverage Path 1:                 COR: 1
     Name: JoeH                        Coverage Path 2:                 COS: 1
                                       Hunt-to Station:
STATION OPTIONS
                                           Time of Day Lock Table:
              Loss Group: 2          Personalized Ringing Pattern: 1
             Data Module? n                      Message Lamp Ext: 1003
            Speakerphone: 2-way               Mute Button Enabled? y
        Display Language: english

          Survivable COR: internal              Media Complex Ext:
   Survivable Trunk Dest? y                          IP SoftPhone? n
                                              Remote Office Phone? n
change station 1003                                             Page   2 of   5
                                     STATION
FEATURE OPTIONS
           LWC Reception: spe              Auto Select Any Idle Appearance? y
          LWC Activation? y                         Coverage Msg Retrieval? y
  LWC Log External Calls? n                                    Auto Answer: none
             CDR Privacy? n                               Data Restriction? n
   Redirect Notification? y                     Idle Appearance Preference? n
 Per Button Ring Control? y                   Bridged Idle Line Preference? n
   Bridged Call Alerting? y                       Restrict Last Appearance? y
  Active Station Ringing: single

        H.320 Conversion? n          Per Station CPN - Send Calling Number?
       Service Link Mode: as-needed                     EC500 State: enabled
         Multimedia Mode: basic                    Audible Message Waiting? n
    MWI Served User Type:                       Display Client Redirection? n
              AUDIX Name:                      Select Last Used Appearance? n
                                                 Coverage After Forwarding? s
         Automatic Moves: no                       Multimedia Early Answer? n
                                               Direct IP-IP Audio Connections? y
  Emergency Location Ext: 1003                        IP Audio Hairpinning? n
change station 1003                                             Page   4 of   5
                                     STATION
 SITE DATA
       Room:                                            Headset? n
       Jack:                                            Speaker? n
      Cable:                                           Mounting: d
      Floor:                                        Cord Length: 0
   Building:                                          Set Color:

ABBREVIATED DIALING
     List1:                    List2:                    List3:




BUTTON ASSIGNMENTS
 1: call-appr                            5: release
 2: call-appr                            6: per-COline Grp: 1
 3: call-appr                            7:
 4: autodial   Number: 1007              8:
--------------------------------------------------------------------------------
test port 1a1401

                                 TEST RESULTS

Port        Mtce Name   Alt. Name        Test No.  Result           Error Code

01A1401     CO-TRK      P/001            3         ABORT            1005
01A1401     CO-TRK      P/001            36        PASS

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[MBTC]

Thanks for the help.
can 6: per-COline Grp: 1 can be assign on IX workplace softphone?? I mean as i understand we cannot make multiple keys on IX workplace.

 

[kyle555]

You can make multiple keys on the Workplace softphone, but it's limited to the SIP features that are supported. I can't imagine PCOL is a supported SIP feature. If it's not an available button on a SIP station form, then you can't do it even if you're using H323 dual registration.

 

[msk69]

Ok Thanks guys. Let me setup the configuration as you mentioned.