Technical support

[Tinos]

Hi all.
I would like to ask how Mitel technical support is contacted via email to open a ticket.Have checked on the website and could not get it.

 

[Billz66]

you have to go via a distributor ( someone that can sell systems)
The ARID also needs to have current Software Support SWAS

If I never did anything I'd never done before , I'd never do anything.....

 

[Tinos]

Current SWA active and am asking as a distributor

 

[sarond]

This is what I do.

Login to MiAcces Connect

https://miaccess.mitel.com/connect/

Once logged in on the left nav menu you should have TechCentral Tacker, this is where you log a support ticket.

If you don't have access or see the option then you will need to talk to your account manager about permissions.

 

[nytalkin]

Besides SWA it is necessary to have the proper certification. Mitel will no longer open support tickets for non-certified technicians or non-SWA subscribers.

I suppose you're entitled to your opinion, I'm just not going to suppose very hard.