TDM problem on IP406 3.0DT

[dandylion]

hi
i have issue with users on 2nd expansion port being cut-off (DT16)
i have swapped the DT16 module but problem remains. the system itself does not reboot but seems to be problem with TDM interconnect.i have run monitor and can see the following (below) at the time it occurs, any ideas?????

********** Warning: Missed 538 packet(s) **********

18284007mS PRN: GODTDMLinkataIndication missing transid got 1 expected 9514
18284007mS PRN: GODCMMsg received is CMcmnd 2 line 0 call 255
18284051mS PRN: TDMLink 2 Offline - WARNING!
18284086mS ERR: DTExtn Line Up 2
18284166mS CMExtnRx: v=301, p1=1
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=1 in=0
Cause=38, Network out of order
18284167mS CMExtnCopyProcessMsg: v=1
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=1 in=0
BChan: slot=2 chan=2
Cause=38, Network out of order
18284183mS CMExtnRx: v=302, p1=2
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=2 in=0
Cause=38, Network out of order
18284200mS CMExtnRx: v=303, p1=3
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=3 in=0
Cause=38, Network out of order
18284200mS CMExtnCopyProcessMsg: v=3
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=3 in=0
BChan: slot=2 chan=4
Cause=38, Network out of order
18284218mS CMExtnRx: v=304, p1=4
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=4 in=0
Cause=38, Network out of order
18284218mS CMExtnCopyProcessMsg: v=4
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=4 in=0
BChan: slot=2 chan=5
Cause=38, Network out of order
18284235mS CMExtnRx: v=305, p1=5
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=5 in=0
Cause=38, Network out of order
18284235mS CMExtnCopyProcessMsg: v=5
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=5 in=0
BChan: slot=2 chan=6
Cause=38, Network out of order
18284251mS CMExtnRx: v=306, p1=6
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=6 in=0
Cause=38, Network out of order
18284252mS CMExtnCopyProcessMsg: v=6
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=6 in=0
BChan: slot=2 chan=7
Cause=38, Network out of order
18284270mS CMExtnRx: v=307, p1=7
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=7 in=0
Cause=38, Network out of order
18284270mS CMExtnCopyProcessMsg: v=7
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=7 in=0
BChan: slot=2 chan=8
Cause=38, Network out of order
18284286mS CMExtnRx: v=308, p1=8
CMPhoneStatus
Line: type=DigitalExtn 2 Call: lid=0 id=8 in=0
Cause=38, Network out of order

********** Warning: Missed 17 packet(s) **********

18284907mS PRN: Sending Updates out to 01ee5944 finished
18284908mS PRN: Sending Updates out to 01ee5944 started
18284973mS PRN: Sending Updates out to 01ee5944 finished
18284973mS PRN: Config Write Completed

 

[aarenot]

i assume you have swapped in a known working phone.

you will need to give much more info. start with system type, module types, releases of each, symptoms of the phone in questions, type of phone model number, etc.

 

[intrigrant]

Defective extension, shortcut in extension cabling, bad interconnect cable, bad socket on expansion module or base unit, bad power supply, bad firmware, bad base unit

These are the most common issues of this problem, if replacing the expansion unit does not help then replace cable and power supply, if the problem persists then replace IP Office base unit.

 

[aarenot]

when testing always plug the phone in at the port on the system.

 

[dandylion]

swapped psu swapped IP406v1 3.0.577 to IP403 3.0.577 1x DT16 exp port 1 1x DT16 exp port 2 1x Ph8 exp port3 all 5.0.577. swapped TDM interconnect cables. swapped expansion unit. all extensions on expansion module are cut off system does not reboot.??????????????????????????????????????????????????????????????

 

[intrigrant]

Time to go home.....

Raise a case by Avaya

 

[janni78]

I assume you used the supplied cable between expansion module and base module.