TDM phone going to Xpressions after 2 rings, not 4 as set in the global settings (CTIME) 1

[MerlinJ]

I've got something weird. On my HP4K V6, one of my extensions is now only ringing twice before going to xpressions. All other extensions ring 4 times before to xpressions. This just happened recently. I haven't made any setting changes. Global time is set for 4 rings. I thought that individual extension rings can't be changed (see thread965-1656535 ). So I'm puzzled. I have only 40T TDM phones. I have looked at all of the setting (that I can find) in Assistant and Expert for this phone, and have compared it to other extensions, but can't find any differences.

Any ideas? Thanks!

 

[donb01]

In the newer versions ov V7 - V7R2 for sure, you CAN change the number of rings individually per station (per the docs - I haven't done it yet). However if you haven't touched the extension I don't see how it could have changed.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[sbcsu]

thread965-1776650

 

[MerlinJ]

Sorry. Forgot to mention I'm V6 R1.10.7.

Yay!!!
Thanks for the info! It was set to 5. No idea what happened there. I'm the only one in the system and I didn't change it. It's all better now.
Thanks again for the help!

 

[sbcsu]