TDE 200 Networked with NCP 500

[kytech2]

Hey Guys,

I just installed a TDE 200 at the main location and a NCP 500 at a remote location.

I am using the V-IPGW Trunks.

We have a managed network between locations. We setup Vlan and QoS.

But for some reason we are getting drop calls. No pattern, some drop 7-8 min some after 10.

Panasonic tech support said it is not the equipment.

Any ideals how I can work with the IT tech to prove that.

The IT guy has assured me that all the ports I requested to be open are open.

Thanks Guys

 

[obtsystems]

It should be a VPN, so all ports will be open between systems.

if you run a ping test from one site to the system address on other site using ping xxx.xxx.xxx.xxx -t does it reply at a regular rate.

Make sure the co-co timer for trunk group of gateway trunks is set to none

 

[kytech2]

WE are are using a point to point managed 20 meg up 20 meg down fiber connection through the local cable provider. We are not on the internet.

COS for that trunk has CO-CO Call Duration Limit set to disable. I also set the timer to none.

I will run the ping test today. I can ping from system to system using the standard PING and it returns within 3ms. No packets lost

Thanks OBTSYSTEMS

 

[kytech2]

Ping stats between locations.


Ping statistics for 10.17.162.10:

Packets: Sent = 113, Received = 113, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 3ms, Maximum = 15ms, Average = 3ms

 

[obtsystems]

That sounds good. What is showing in the error log for minor errors

 

[kytech2]

Error logs are empty at both locations.

 

[obtsystems]

what ports did you request?

 

[kytech2]

UDP

A) 1719 and 1720
B) 5004 through 5006.
C) 5060.
D) 5061.
E) 8000 through 8034.
F) 16384 through 16482.