TDA100/TVS200/PRI--2 companies--2 A.A.--greetings??

[dcommusa]

I have a site that has the above.
They have their main #-(DID) answered by A.A.
They want their customer service # answered by auto attendant with their own greeting & prompts.
How do you program?? The PRI is in service group/trunk group 1.(No pots lines)I don't see a way to point a DID # to a separate service group in programming?? As a work around I programmed the DID # to go to a analog port that I c/fwd to v.m. & programmed a v.mail box with call transfer to custom service prompts.
The problem is--un-less the call comes into the auto att 1st-it won't play the custom service prompt?I get the mailbox greeting...with no prompts??
Any ideas.

 

[cwc3]

yes you can read post at the other place!

 

[dcommusa]

What other place?

 

[cwc3]

the other place you posted the same question
now I am thinking you posted this question everywhere you could manage... maybe you should read manual on
trunk and port service on TVA !!

 

[dcommusa]

Yes-cwc3...I did post it @ another site. (FYI--Only other)
If that was your reply on the other site --it was not really clear??
And if you knew the answer-why didn't you put it up on this thread?

 

[billybluelight]

Hi, you can use DID routing on the VM it is under service settings, callerid/did/pin code routing. select DID from the drop dowm list at the top and add in a ddi and where you would like to send it. under port/trunk service you also need to make sure caller id/did is enabled. This is on the UK version but I believe your version is the same. Hope this helps

 

[billybluelight]

Sorry I've just checked the model numbers against the uk version and i have given you the wrong info. My apologies