TDA 100 setting up ARS 1

[joelunchpail]

Can any one shed some light on how to set up an ARS table for hotel /motel
Hotel trunks are used for "0" access and "0+" calling card calls.
Genisis picks up the CDR for all other calls.Rout
the problem i am having is "011" overseas calls should go to the regular trunks for genisis. but not sure how to rout them there.

 

[cwc3]

did you sit through the school? you had to be able to
build an ars table to pass the class???

 

[joelunchpail]

my instructor must have missed the overseas part ,and i,m not impressed with the support i'm getting from them , i think they don't know how either. they say they are not sure if it can be done ,they will have to look at it and get back to me when they figure it out, and , maybe just have to dial the rout access code for the toll trunks first etc. which seems a little hoakey.
I have it all working except there is a glitch with the 011 overseas dialing and trying to get it to go to the local trunks to be billed by genesis, rather than the Toll trunks.
and still have " 0 " ring to the operator on the toll trunks.

 

[cwc3]

trunk code for overseas first may be the only answer
because the digits dialed will vary from country to countr

 

[joelunchpail]

i'm sure i can get the 011 to go to the regular dial trunks by routing 02, 03, 04,........ 09, etc and 012, 013, 014 to.....019 to the toll access trunks to cover the 0+ calls.
but that leaves just plain " 0 " to the operator out of the loop . what they dial after 011 is not my problem.
My problem becomes how to get just plain "0" to the operator via the Toll trunks.

 

[Trotski]

can you do this by changing the timing in the "wait for next digit" settings? ( I am not at my computer so I can not look at the Prog or the manuals to se what the correct wording is)
What I mean is if you dail "0" and no digit is dailed next after a specified time the call is routed to a Destination , if a 2nd digit is dailled then a different dest ....etc.
I am pretty sure this can be done, but I will check and get back with what I can find.
Interesting problem we don't get this in Australia as or standard is to dail "0" for local trunk access and "9" for Operator.

 

[joelunchpail]

Thank you Trotski.
That would be great.
Are there specific timers for the ARS or routing digits. i did see that field some where in my search , but am not sure what digits it is concerned with.

I dont have a switch at home to play with.
When i had just "0" routed to the the toll trunks and everything else going to the regular dial trunks it was ok except i was unaware that 011 over seas calling shouldn't go to the toll trunks. I thought it would be simple to just put "011" in as an exception. Thats when this "0" first became a problem. It just sat there and went nowhere .????Actually,,, now i think of it i think everything suddenly routed to the regular dial trunks . I should have looked to see what the timer was set to but took it out because operator access calls calls seemed more urgent at the time .

 

[Trotski]

joelunchpail, I am incorrect on my thoughts about your problem and have been unable to find any kind of a solution for you. I work with many different types of Switches sometimes there features get crossed up in my head.

 

[shardian]

I work with ARS pretty frequently. However, I'm not really understanding what you want to achieve. If you can explain perhaps with a example, I can probably get something to work for you....

From what you've said, my understanding is that you want normal calls to go out via one set of trunks, but when international calls are made, you want the calls to go out via another group of lines...if this is the case, then its pretty easy to do. Just let me know and I can get you through it.

 

[joelunchpail]

Thank you for your offer
I would like: "0" & "0+" calls to go to the hotel/motel trunks with the exception of "011" ,
everything else 1,2,3,4,5,6,7,8,9. & (" 011 + " calls which are overseas direct dial calls) to go to the regular trunks where they are billed by the Genesis package via the SMDR .

 

[shardian]

I don't really understand the 0+ bit but here is how I think it'll work for you.

-First of all split your lines into 2 different trunk groups. Lets say 2 for the hotel/motel lines, and 1 for the genesis lines.

-Turn ARS on for any CO access.

-Enter your leading dial numbers...to make this work though, you'll have to enter 0 and then every number which could be dialled after. So you should have:
00
01
02
03
:
09
011
etc
then enter any other digits that a user could dial. Put the numbers that you want to route via genesis in route plan 1 and the others in route plan 2.

-In the route plan time screen, for route plan 1 and 2, turn all modes except time-a to disable.

-In the carrier screen, call carrier 1 'genesis' and carrier 2 'hotel/motel.'

-Go to the trunk group tab. For carrier 1 set trunk group 1 to enable and all trunk groups to disable.
For carrier 2, set trunk group 2 to enable, and trunk group 1 and everything else except tg2 to disable.

That should do it. But I should say that the user won't be access lines via line keys anymore, they have to dial the idle line access code. its 0 in aust noramlly and 9 in US i think.

Let me know how you go.

 

[joelunchpail]

that sounds like what i have done.
Everything seems to work except if they only dial 9 and 0 and no more digits for the operator ,after the 0 it pauses for about 5 seconds then goes to the rout 1 operator rather than rout 2, hotel motel trunks for time and charges.

 

[shardian]

they shouldn't have to dial more than one digit for the operator...if you have a look in your feature numbering plan the dial code is there...if your US then 9 is for picking up a line to dial out...try just dialing 0 for the operator..

 

[cwc3]

are they not talking about o as the FAC for internal operator?

 

[joelunchpail]

just " O " goes to the hotel operator for room service etc. no problem there.

( 9 + 7D ) local calling goes out on the local trunks, free local calling.

( 9 + 1 + ) calls are for direct dialed LD calls via the regular trunks and are all billed to the rooms via the Gennisis package.

( 9 + 0 + 10D ) are direct dialed, operator assisted, (Collect or credit card calls )that should go to the hotel motel trunks for time and charges.

( 9 + 011 + about 27D ) is for overseas calls also billed by the Genisis pkg on the regular trunks.

What I am having touble with is dialing ( 9 + 0 ) for the LD operator. that should go to the hotel/motel trunks for operator assisted long distance. & time and charges

When 01, 02, 03, etc and 011 are entered in the ars table, the switch is waiting for 1 more digits to be dialed after the " 0 ".
When dialing just ( 9 + 0 )for the LD operator, It pauses for a time then sends the the 9 + 0 call to the regular trunks,rout 1 instead of the hotel motel trunks.
These must go to the hotel motel trunks for time and charges, so guests can't charge calls back to the hotel's phone number .

After reading what I have written I think it may work if I put my hotel motel trunks on rout 1 and reverse the group 1 and 2 trunks, and reverse the ars table as well.
Maybe, when not enough digits are dialed the default is (ROUT 1). rather than where the rest of the ( 0 ) numbers are routed.

 

[shardian]

Not an ideal solution but what you could also do is make the caller dial 9+00 and have the system delete 1 digits.

Enter in 00 as another leading number and then make it use yet another route plan. Set that route plan (in carrier) to delete 1 digits and to use the desired trunk group. Before the 00 is set to the network, the system will delete one of the 0's and send 0 only to the network.

As I said above it isn't the most ideal way around it but it might be easier.

 

[joelunchpail]

Thanks for your sugestions shardain
I have thought of that, but I don't want the guests to be able to get to the regular LD operator no matter what they dial.
If someone only dialed 9 + one zero , they might get there by mistake, and i wouldn't want to leave the motel vulnerable to fraudulent billing charges.
Apparently our supplier has sent this problem to panasonic ,in Toronto who has forwarded it to Engineering Japan. This seems like pretty basic ars , I dont understand why no one else has had any trouble with it.

 

[shardian]

Maybe you could setup toll restrictions for the dial digit 0 and then add 01->09 etc as an exception.

 

[joelunchpail]

shardian
thank you for your continuing interest and support.

I'm not sure, I think what i have right now is all 9 + 0 calls routed to the hotel /motel trunks Rout 2

I think when i put the exception for 9 + 011 it screws up because it is now waiting for more digits , suddenly 9 + 0 calls default to the rout 1 local trunks and end up with the regular LD operator, so i have left it( without the exception) because it seems the closest that I can get for now.

not many people dial direct overseas , but i am not sure what happens If they do. i think they might get double billed if they charge the call to their calling card. I think the genisis package picks up the digits and puts a charge on the Room bill as well. ut the motel manager should be able to see that on his screen.
....................................
Is Rout 1 a Default rout,where my local trunks are now?

because right now 0 is the only digit in the routing table pointing all 9 + 0 calls to Rout 2.
If I put my hotel/motel trunks as the default ROUT1 then put 1,2,3,4,5,6,7,8,9,011 for (local 7D dialing) to Rout 2 (including 011 overseas direct dial) Then if someone only dialed 9 + 0 Do you think it will still end up in Rout 1 by DEFAULT as it does now? If so it would be perfect.
Is there be anything wrong with having the hotel motel trunks as rout 1 & Local trunks as Rout 2?
It seems like Reverse thinking. Yes we have NO bananas. I will give it a try on monday.

 

[joelunchpail]

Success!!!!
I put my local trunks in Rout 2 and routed all my local and direct dial calls ( 1 thru 9 and 011 direct dial overseas) to Rout 2. and just left 0 and 0+ calls to default to rout 1. the hotel/motel trunks . just a little reverse logic
YES!! we have no Bananas!!
Thank you for your help!