TDA-100 & TVS320 Rings before Custom Service menu picks up

[guinnessbsc]

I am working on a TDA100 and TVS320. The customer wants to eliminate the two rings that a caller hears before the custom service prompt answers. I cant find any setting that can accomplish this, any help would be appreciated.

 

[obtsystems]

some of the tvs 50 had that 2 ring delay that could not be changed, maybe the 320 is the same.
If you look at port services/settings, if delay answer is 0 then there is nothing you can do.
Are you using dpits intergration?

 

[guinnessbsc]

I'm not sure about the integration. I've only serviced these types of systems, never installed one.

 

[LkEErie]

What does integration have to do with it? When you dial 500 (165) does the VM pick up immedately or is there a one ring delay?

Now, from outside, CID will delay for one ring unless you turn it off. Watch your LED's on a incoming call. A CID trunk will light solid red, then start blinking at the second ring when the call is available to be answered.

LkEErie

 

[obtsystems]

because if using slt ports, it will delay the answer, if using dpits, it will answer straight away.