tcp previous segment lost

[volleyman]

I am having a strange printing problem via my wan.

I have 2 network printers at a location connected to main office via metroethernet. When printing to these printers, I am seeing several retranmissions that cause print jobs to be very slow and to eventually not print at all. I am unable to find a reason for this. Also, I am seeing no other issues beyond printing. We are using this connection for a variety of other reasons including VoIP which has no quality issues.

Here is the results of packet capture:

No. Time Source Destination Protocol Info
709 955.978943 10.10.8.5 10.130.104.53 TCP [TCP Previous segment lost] 64716 > 9100 [ACK] Seq=401409 Ack=1 Win=32768 Len=1460

Frame 709 (1514 bytes on wire, 1514 bytes captured)
Ethernet II, Src: Cisco_e0:1f:38 (00:19:e8:e0:1f:38), Dst: HewlettP_83:c0:ad (00:17:08:83:c0:ad)
Internet Protocol, Src: 10.10.8.5 (10.10.8.5), Dst: 10.130.104.53 (10.130.104.53)
Transmission Control Protocol, Src Port: 64716 (64716), Dst Port: 9100 (9100), Seq: 401409, Ack: 1, Len: 1460
Data (1460 bytes)


any help would be appreciated!



Zane D.
Systems Admin

 

[BuckWeet]

I'd check speed/duplex on the ports

 

[volleyman]

I've checked that on every connection between the print server and the actual printers...everything matches. I even went so far as to hard-code all connections so there is no autonegotiations happening...

Zane D.
Systems Admin

 

[burtsbees]

I would make everything auto...
post a sh int from the switchport connecting or in the path of the printer...

Burt