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TCP keepalives - Ethereal packet capture

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mitchen

Technical User
Aug 5, 2005
11
GB
I was asked to troubleshoot a problem a user was having with their sessions dropping out to the server (using Reflections software) I was informed that there were no idle timeouts configured on the server or anything.

I checked the network switch port the user was connected to and there were no issues there.

So I set up a sniffer (Ethereal) to capture the traffic. Just looking at the packet capture now.

At the time the user was disconnected, I can see the server sending some "TCP Keepalive" messages - but there does not seem to be any response to these from the client.

I'm not too familiar with TCP Keepalives so can anyone enlighten me further as to what could be happening here and how we can resolve it?

Thanks.
 
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